Contact SMINO support
We currently provide support by email. This page does not submit a support ticket automatically.
Getting started and tracking
Add the foods, water, activities, steps, weight or fasting sessions you want to track. Food and AI values can be estimates or incomplete; review them before relying on them.
Account access and guest accounts
You can start with an anonymous guest account. Linking Google or Apple can provide a persistent sign-in identity. If you lose access to a guest session, contact support with non-sensitive details that may help locate it; never send an access token.
Google or Apple sign-in
Use the same provider identity that was linked to your SMINO account. Email addresses are not the account-linking key in the backend. If sign-in appears to open a different account, stop before creating new records and contact support.
Restoring purchases and Pro
Use the in-app restore or refresh action. Store purchases and SMINO Pro verification can take time to reconcile. For billing, cancellation or refund questions, see Subscription Policy and contact the store that processed the payment.
Offline use and synchronization
Some records can be saved on the device and synchronized when connectivity returns. A pending or review state means the app may need to reconcile a change; keep the app installed and contact support if it remains unresolved.
Food search and AI analysis
Catalog matches may be incomplete. AI camera analysis is an estimate and may be unavailable depending on account eligibility or service availability. Check saved results before relying on them.
Privacy and account deletion
For a privacy request, visit Privacy Choices. To request account deletion, visit Delete Account; submitting a request does not immediately delete the account.