Start by email
Send a message with the subject “SMINO Account Deletion Request”. Please do not include passwords, tokens or unnecessary health information.
How to make a request
Email benameurhemidi10@gmail.com with the subject “SMINO Account Deletion Request”. Identify the account using the email address linked to Google or Apple, or describe the anonymous account and the device or account details that can help us locate it. Provide only information reasonably needed to identify the account.
Do not send your password, access token, payment card information or detailed health records. We may ask for proportionate information to verify that you control the account before acting.
What the current in-app request does
Eligible accounts linked to Google or Apple can submit a request that the backend stores with pending status. This records a request for review only. The current backend does not perform account deletion, deactivate or anonymize the account, or delete associated records. Anonymous-only accounts cannot use that in-app request endpoint; contact support by email instead.
Data that may be affected
A completed deletion process would need to consider account identity, profile, food diary, nutrition snapshots, water, weight, activity, steps, fasting, user-created food and recipe records, favorites, subscription references and related technical records. The actual deletion scope and process have not yet been implemented or confirmed. Some records may need to be retained where law or legitimate operational requirements apply; we will explain any applicable exception when responding.
Timing and verification
No verified processing deadline or service-level timeframe is currently available. We will confirm receipt through the contact channel when possible and may request information needed to verify account ownership. Do not assume a request is complete until you receive confirmation.
Device data and subscriptions
Deleting or uninstalling the app does not submit or complete an account-deletion request, and may not erase all device backups or copies. Account deletion and subscription cancellation are separate. Deleting a SMINO account or uninstalling the application does not automatically cancel an active Apple or Google Play subscription; manage it through the relevant store.
Reversibility and contact
A request stored as pending can be reviewed, but no deletion action is currently performed by the request endpoint. If a future deletion is completed, it may not be reversible. Contact benameurhemidi10@gmail.com for questions or to clarify a pending request.